Contact information

Email us at info.luxze@gmail.com with your name, order number, and a short description of how we can help.

Our team aims to respond personally within 24 hours on business days. Please allow a little longer during weekends and public holidays.

For changes to an order, contact us as soon as possible. Once an order has entered fulfillment, we may not be able to change its address, color, model, or quantity.

If you need help with a return or believe your item arrived damaged, include clear photographs in your message so our team can resolve it quickly.