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Luxze

Luxze customer care

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Refund policy

We want every Luxze order to feel right. Our 100-day guarantee gives you time to review your purchase.

Return eligibility

Contact us within 100 days of delivery. Items should be returned clean, unused, and with their original accessories and packaging. Products showing wear, damage, or alterations may not qualify for a full refund.

Starting a return

Email info.luxze@gmail.com with your order number and reason for return. Wait for return instructions before sending your item; unauthorized returns may be delayed or refused.

Refund timing

After inspection, approved refunds are issued to the original payment method. Your bank or card provider may require additional processing time before the credit appears.

Damaged or incorrect items

Contact us promptly with photographs of the item and packaging. We will review the issue and arrange the most appropriate replacement or resolution.